To update your address, log in and go to My Account > Addresses, click Edit on the billing or shipping address you want to change, update the details, and click Save Address. Changes apply to future orders and invoices immediately. If you have an issue, please contact me at contact@janloreletters.com with your updated information.

To cancel a subscription, log in and go to My Account > Subscriptions, click View next to the subscription you want to cancel, and select Cancel. Your future billing will stop immediately; if you need a refund for a recent charge, please contact me directly at contact@janloreletters.com.

First, please review your receipt to make sure your address is correct. Second, please note that the post office can take up to two weeks to deliver sometimes. If no letter has arrived by the end of the month, please send an email to contact@janloreletters.com and I’ll get the letter sent right out again, or I can provide you with a refund for that month if you wish.